Privacy Notice

What information we receive

When you contact Hashi Auto or complete our parts request form, you may provide your name, email address, Instagram username (if provided), vehicle details, the part you need, preferred condition, budget range, shipping location, and additional information you choose to send. You may also give us information through email or direct messages. Please do not send payment card numbers or sensitive documents through the request form.

Our website hosts its own parts request form. Requests are processed using Cloudflare Pages and stored in a private Cloudflare D1 database. Cloudflare Turnstile helps prevent spam. The website does not accept payments or collect card details.

How we use it

We use your information to understand and respond to inquiries, evaluate Japan-side sourcing options, prepare quotes, communicate with you, and coordinate an order if you approve a quote and payment is confirmed. We may retain necessary business records for accounting, legal obligations, and dispute resolution.

Customer portal and verified-email access

If offered to you, our customer portal at portal.hashiauto.net may display Hashi Auto-reviewed updates about parts requests and orders. Customers sign in through Cloudflare Access using a one-time code sent to their email address. We use the authenticated email address to show requests assigned to that address. Customers can view the requests associated with their signed-in email; authorized Hashi Auto personnel may view and manage requests for business purposes. Please keep your email account secure because access to its verification codes may permit access to your portal account.

If we provide you access to the customer portal, it may show your assigned request reference, vehicle and part summary, general destination, current request or order status, customer-facing next steps, and carrier tracking when available. It does not process payments, store card details, or approve orders. Previous Google Form and Google Sheet records are not automatically imported into the new request database.

The portal uses Cloudflare Pages, Cloudflare D1, and Cloudflare Access for hosting, storage, authentication, and security. Cloudflare may process technical security data and session cookies needed for these purposes. Our existing retention, correction, and deletion-request practices apply to portal records, subject to applicable business and legal recordkeeping obligations. Cloudflare security logs and backups may follow separate provider retention schedules. For questions, corrections, or a review of deletion requests, email us at contact@hashiauto.net.

Service providers and Japan-side partners

Hashi Auto uses Cloudflare Pages and private D1 storage for new website inquiries, Cloudflare Turnstile for spam protection, Resend for business email notifications, Pushover for internal phone notifications, and PayPal Business for approved invoices. Earlier inquiries may remain in our separate Google Forms and Google Sheets records. Relevant inquiry or shipping details may be shared with sourcing contacts, suppliers, carriers, logistics providers, or customs-related service providers where necessary to investigate or fulfill your request, including parties in Japan. We limit sharing to information reasonably needed for that purpose.

When you visit an external payment, delivery, or other linked service, that provider's own privacy practices also apply.

How long we keep information

For an inquiry that does not lead to an order, Hashi Auto's policy is to keep the inquiry for up to 12 months after the last customer interaction, unless a longer period is needed for an ongoing matter or legitimate business or legal requirements. Transaction records may be kept longer for applicable tax, accounting, dispute resolution, or other legal obligations.

No sale or targeted advertising

We do not sell customer personal information or share it for targeted advertising. We use the information you provide to handle your inquiry, quote, and approved order. We do not sell customer lists to advertisers.

Website technology and tracking choices

Our static website does not currently run an advertising pixel or a separate behavioral analytics script. Cloudflare and linked third-party services may process technical information, such as device or network information and security-related cookies, to provide and protect their services. Because the site does not run advertising tracking scripts, it does not change that behavior in response to browser “Do Not Track” settings. Third-party services may have their own tracking controls and practices.

Review, correction, and deletion requests

To ask about a request, request a correction, or ask us to review or delete information you provided, email us at contact@hashiauto.net. We will consider your request under applicable law and business recordkeeping obligations. We may need to confirm that you are the person making the request.

Changes and contact

We will update this notice if our information practices materially change. The effective date above identifies the current version.

Hashi Auto LLC
Sacramento, California, United States
contact@hashiauto.net